Thank you for shopping at KiddoVibe! Here is everything you need to know about how we get your order to your door.
Processing time
After making a purchase, our team requires 2–4 business days to process and prepare your order.
Shipping times
- United States: 4–8 business days (Monday to Friday)
- International (Europe, Canada, New Zealand, Australia): 7–21 business days (Monday to Friday)
Shipping rates — United States
- Order $0.01 – $29.99: $5.99
- Order $30.00 – $59.99: $9.99
- Order $60.00 – $99.99: $13.99
- Order $100.00 – $149.99: $17.99
- Order $150.00+: $22.99
Shipping rates — International
International rates are tiered by order value, from $8.99 (orders under $30) up to $65.99 (orders over $300). The exact rate is calculated at checkout.
Order tracking
As soon as your order is shipped, we'll send you an email with the tracking information. Tracking numbers can take 1–2 days to appear in the carrier's system. See Track Your Order.
Address changes
Address changes are only possible within 6 hours of placing your order — see our Cancellation & Modification Policy.
Lost or damaged packages
If your package is significantly delayed, arrives damaged, or is marked delivered but missing, contact our customer service team at support@kiddovibe.com to file a claim — we will investigate and make it right.
Contact
KiddoVibe — 30 N Gould St, Ste R, Sheridan, WY 82801, United States
Email: support@kiddovibe.com — Monday–Friday, 8:00–17:00 (GMT+7)