Preview & Customization
Can I customize my own text or image on a product?
Yes! Simply email us at support@kiddovibe.com with the product link, your desired text, and the image you want to use. Our design team will handle the rest and send you a preview for approval before production.
How can I see the preview of my order?
For personalized products, our design team will create a proof based on the photo and text you send us, and we will only proceed to production after you approve it.
Orders & Shipping
How do I cancel my order and get a refund?
Contact us immediately. Orders can be canceled within 6 hours of being placed. Refunds typically take 5–10 business days to process. See our Refund Policy for details.
I didn't receive a confirmation email or tracking link. What should I do?
Please check your spam folder first, then contact support@kiddovibe.com — there may have been a typo in your email address. We will correct it and resend your confirmation.
My tracking number isn't working. What should I do?
Tracking numbers can take 1–2 days to appear in the shipping carrier's system. If it still doesn't work after several days, contact the carrier or email us at support@kiddovibe.com.
Security
How secure is my personal information?
Our store uses Secure Socket Layer (SSL) technology to encrypt your payment. Your card details are used only to complete the transaction and are never stored on our servers.
Still have questions?
Email support@kiddovibe.com — we reply to every message within 24 hours.